Capacity Building

The Division of Community Health’s Global Framework requires systems integration to increase person, provider and community capacity to improve efficiency of provider systems, and the self-efficacy capacity of individuals and communities within non-wealth and low-wealth communities and populations.  

The division acts in different roles depending on the needs and wants of the community and providers. Division capacity building includes cross-sectoral and interdisciplinary teams, as well as delivering specific services to meet a particular need. 


Cross Sectoral Workgroups

Depending on the issue, Division of Community Health leads or follows in several cross sectoral community and health care workgroups:

Interdisciplinary Provider Groups

  • Northern Piedmont Community Care (NPCC) medical director co-chairs Duke University Health System (DUHS) Safe Opioid Prescribing Task Force
  • Division of Community Health's NPCC and Local Access To Coordinated Healthcare (LATCH) care managers and medical directors participate in several DUHS cross sectoral provider groups
  • Transitions
  • Familiar Faces
  • Outlier workgroups
  • NPCC medical directors and ABH providers have adult and pediatric workgroups on integrating physical and behavioral health care
  • Pain Management Learning Collaborative: (For clinicians only) Contact Cindy Haynes at (919) 972-9202 to be scheduled for a 20-minute case review with the following three physicians: pain specialist, internal medicine and addictions specialist (psychiatrist).


SAMHSA's SSI/SSDI Outreach, Access, and Recovery (SOAR) workers

SOAR increases access to Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) benefits, and enables the individual to receive Medicaid and/or Medicare health insurance. View our outcomes.

The Division of Community Health has two SOAR workers supported by the Duke University Health System, and two SOAR workers serving rural counties supported by a Kate B. Reynolds Charitable Trust grant. 

National Council on Aging Benefits Enrollment Center

The Division of Community Health is a National Council on Aging Benefits Enrollment Center.

Community Oriented Approach to Coordinated Health Care

The Division of Community Health operates an informatics system, Community Oriented Approach to Coordinated Health Care (COACH), a web-based community health record and exchange.

COACH users include NPCC, LATCH, East Durham Children’s Initiative, Becoming Durham, Project Access of Durham County, Durham Health Check workers, Durham County DSS Foster Children case workers; and Duke primary care practices.